Returns & Exchanges

At NARY, we want you to feel completely confident in your purchase. If the fit, color, or style isn't quite right, we are happy to assist you with a return or exchange according to the guidelines below.

Online Purchases

For orders placed on www.narythebrand.com, returns must be initiated within 30 days of delivery.

• Exchanges & Store Credit (100% Free): We cover return shipping costs entirely when you choose to exchange an item or opt for an online store credit.

• Refunds to Original Payment Method: Eligible domestic returns can be refunded back to your original payment method, minus an $8.50 return label and processing fee.

How to Start an Online Return:

1. Email us at hello@narythebrand.com with your Order Number and the item(s) you wish to return or exchange.

2. Let us know if you prefer a Refund, Store Credit, or Exchange (including the new size/style desired).

3. Our team will send you a printable prepaid return shipping label and instructions.

In-Store Purchases - Phnom Penh, Cambodia

For items purchased directly at our store location in Cambodia, we accept returns for store credit or exchange under the following terms:

• Window: Returns must be made in person within 30 days of purchase.

• In-Person Only: We do not accept mailed returns for purchases made at our Cambodia store.

• How to Request Assistance: Please bring your item(s) and proof of purchase to the store. For questions regarding store returns, email our local team at cambodia@narythebrand.com.

US Pop-Up & Live Event Purchases

Because pop-ups and live events offer special event-only pricing and the opportunity to try on garments in person, our event return terms differ slightly from online orders:

• Timeframe: Items purchased at US pop-up events are eligible for store credit or exchange within 14 days of purchase.

• Return Shipping: Customers are responsible for return shipping costs if returning via mail. Alternatively, you may bring the item to a future scheduled pop-up event for a free exchange or store credit.

• Proof of Purchase: Please present your digital receipt (sent via email/SMS at checkout) or order confirmation when requesting a return.

International Online Orders

We welcome international orders! Due to global shipping logistics and customs regulations:

• Shipping & Fees: International customers are responsible for all return shipping costs, as well as any applicable customs duties, taxes, or import fees. Original shipping charges and paid customs duties are non-refundable.

• How to Initiate: International returns must be shipped back via a trackable carrier within 30 days of delivery. Please email hello@narythebrand.com before sending your package so our team can provide proper customs documentation instructions.

Eligibility & Quality Standards (All Purchases)

To qualify for a return, exchange, or store credit across any channel:

• Condition: Items must be unworn, unwashed, and in their original condition with all original tags attached.

• Welcome & Seasonal Discounts: Items purchased using our Welcome Discount or site-wide sales under 30% off are fully eligible for return or exchange.

• Final Sale: Any item purchased at a discount of 30% or greater (including clearance or archive sales) is considered Final Sale and cannot be returned, exchanged, or redeemed for store credit.

• Faulty or Damaged Items: If your item is defective or damaged, please email us immediately so we can replace it or issue a full refund.